Shipping policy

Shipping Policy

Order Processing

Please allow 5 to 7 business days for order processing. Business days exclude weekends and holidays.

Processing time is separate from the carrier’s delivery time.

Shipping Schedule

Orders ship on Tuesdays and Fridays, excluding holidays. Once processing is complete, your order will be scheduled for the next available shipping day.

Holiday closures may affect this schedule.

Shipping Confirmation

You will receive an email confirmation once your order has shipped, including tracking information when available.

Delivery & Carrier Delays

After the carrier accepts your package, delivery timing depends on the carrier. Delays may occur due to weather, holidays, or other service disruptions.

Missing or Lost Packages

If your package is delayed or appears lost, check the tracking information and contact the carrier for assistance.

Please also contact Melanu Pro with your order number and tracking details. We will help investigate the shipment and determine the appropriate next steps.

If tracking shows delivery but you cannot locate your package, check with household members, your building’s receiving area, and the carrier, then contact us if it remains missing.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, contact us promptly. Include your order number, a description of the issue, and photographs where applicable.

Please retain the products and packaging while we review your concern.

Contact

For shipping assistance, visit:

https://melanuskinpro.com/pages/contact-us

This policy does not limit any rights or remedies available under applicable law.