Melanu Pro
Frequently Asked Questions
Find answers about professional accounts, products for treatment use, wholesale skincare, and ordering.
Accounts and Access
Who can shop Melanu Pro?
Melanu Pro is for licensed estheticians and qualified skincare professionals. An approved professional account is required to access the professional shop and wholesale pricing.
How do I apply for a professional account?
Complete the Melanu Pro application and submit the requested business and professional credentials. Your application will be reviewed before shopping access is granted.
Does creating an account mean I am approved?
No. Creating a customer account or signing in does not automatically approve you for professional access. You must also submit an application and have it approved.
How can I check my application status?
Contact our team with your business name and the email address used on your application. Applications are reviewed individually.
How do I sign in?
Enter the email address associated with your approved account and follow the instructions to sign in using the code sent to your email.
Why I can't access the professional shop?
Make sure you are signed in with the email address associated with your approved Melanu Pro account. If your application is still under review, shopping access has not yet been granted. Contact us if you have already been approved and still cannot access the shop.
Products and Resources
What is the difference between professional use only products and retail skincare?
Professional use only products are intended for use by qualified professionals during treatments. Retail skincare is intended for clients to use at home according to the product directions and can be purchased at wholesale pricing for resale through your business.
Check each products intended use before purchasing or recommending it.
Where can I see products and wholesale pricing?
Sign in with your approved professional account to view the collection and current pricing.
Where can I find ingredients, product documents, and brand materials?
Visit Resources for information on requesting ingredient lists, directions, safety documents, and approved brand materials. Include the product name or material you need when contacting us.
Choose Resources in the store menu to view the request details.
Are training sessions or replays available?
No sessions or replay videos are currently listed. Visit Education for updates or contact us with questions about availability.
Orders and Shipping
When will my order ship?
Order processing takes 5 to 7 business days. Orders ship on Tuesdays and Fridays, except holidays, after processing is complete. You will receive an email when your order has been processed and shipped.
Processing time is separate from the carriers delivery time.
Can I return skincare products?
Skincare purchases are final sale under our refund policy. If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and photos so we can review the issue.
How do I get help with an order?
Contact Melanu Pro with your order number, the email used at checkout, and a description of the issue. Include photos if your request concerns a damaged or incorrect item.
Contact Melanu Pro
Need help with something else? Send us your account, product, or order question and include the details we will need to assist you.
Choose Contact in the store menu to reach us.
