Refund policy

Returns & Refunds

Final Sale on Skincare Products

All Melanu Pro skincare products are final sale. We do not accept returns or exchanges for change of mind, including unopened or unused skincare products.

Please review product information carefully before ordering. If you need help with a product question, contact us before purchasing.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon delivery. If a product arrives damaged or defective, or your order contains an incorrect or missing item, contact us promptly through our Contact Us page:

https://melanuskinpro.com/pages/contact-us

Include your order number, a description of the issue, and clear photographs where applicable. Retain the product and packaging while we review your request.

Our final sale policy does not prevent us from addressing damaged, defective, or incorrectly supplied products. Depending on the issue, an appropriate resolution may include a replacement or refund.

Return Authorization

If we request that an item be returned, we will provide instructions and arrange return shipping for an approved damaged, defective, or incorrect item claim.

Please do not send products back without contacting us first.

Refunds

We will notify you of the outcome after reviewing your request and inspecting any returned items, if required.

Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Your Rights

This policy does not limit any rights or remedies available under applicable law.

Questions

For help with an order or this policy, visit:

https://melanuskinpro.com/pages/contact-us